Support


VR & WebVR Support Support for VR in Sketchfab mobile apps and WebVR headsets like the HTC Vive and Oculus Rift. Feature Requests Discussion about how proposed new features could work or how existing features could be improved. Bugs A bug report means something is broken, preventing normal use of Sketchfab. Please include URLs & browser/OS information.
Website Change Log ( 2 3 4 5 6 7 8 9 ) [Support] (160)

We're updating our website almost every week. Sometimes changes are big and they get their own post on our blog, but sometimes they're small and we didn't really tell you about them. From now on, we'll post overviews of …

Change Username / Profile URL [Support] (2)

To request a username change, just submit this form and we’ll take care of it as soon as possible: https://help.sketchfab.com/hc/en-us/requests/new?type=change_username Thanks!

[READ ME FIRST] Getting Help [Support] (3)
Cannot interact with annotation in VR mode (using HTC Vive) [VR & WebVR Support] (7)
3DS Max - Bones [Support] (1)
Help, Model has black spots after upload? [Support] (1)
Cardboard Calibration [VR & WebVR Support] (1)
Missing Facebook thumbnail [Support] (3)
Material not rendering [Support] (1)
:warning: Sketchfab Embeds don't work on the forum [Bugs] (2)

After our recent URL changes we realised that our forum software wasn’t ready yet, and new posts can’t properly use Sketchfab embeds right now. An update should be ready next week - we’ll keep you posted.

Possibility to scan a QR-Code/custom image with the Sketchfab App and open a 3D Model in AR [Feature Requests] (4)
Stereoscopic viewing showing the same image for both eyes [Bugs] (3)
Watermarks in model inspector [Feature Requests] (5)
Unity gltf / glb import error JSON integer is too large or small for an Int32 [Support] (4)
Glossiness from 3ds Max to Sketchfab [Support] (3)
Can't find sketchfab config option on substance painter 2018.1.0 [Bugs] (4)
Updated my Sketchfab Username and sketch name - but twitter sees the OLD name [Support] (6)
Animation Stuck in Static Pose, doesn't play animation automatically [Bugs] (9)
My 3D Model was stolen from Sketchfab and is being sold online [Support] (6)
Can't turn off lighting [Support] (3)
How to disable scaling change? [VR & WebVR Support] (2)
Cannot set material texture to null again [Support] (4)
How to prevent users from seeing inside models or zooming in too far... (Camera Clipping)? [Support] (7)
Sketchup+V-ray and Sketchfab [Support] (2)
Animation Stuck in Static Pose, doesn’t play animation automatically [Bugs] (1)
Missing Thumbnail on twitter embeds / general thumbnail issues [Support] (7)
Thumbnail updates not being applied - thumbnail reverts to default [Support] (4)
Click event not working as it should [Support] (5)
App / Browser on mobile phone seems to uses wrong Cardboard (extreme double-view) [VR & WebVR Support] (5)
FAILURE to Display a LEFT and RIGHT Channel Sterescopic View AT ALL [VR & WebVR Support] (2)