Support


VR & WebVR Support Support for VR in Sketchfab mobile apps and WebVR headsets like the HTC Vive and Oculus Rift. Feature Requests Discussion about how proposed new features could work or how existing features could be improved. Bugs A bug report means something is broken, preventing normal use of Sketchfab. Please include URLs & browser/OS information.
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Website Change Log

We're updating our website almost every week. Sometimes changes are big and they get their own post on our blog, but sometimes they're small and we didn't really tell you about them. From now on, we'll post overviews of …

174 August 14, 2019
Normal map texture compression problems

Sketchfab does quite a lot of processing and compression of textures in order to reduce download times and improve rendering performance. However, we know that lossy JPEG compression can sometimes cause issues, particul…

3 September 18, 2018
Change Username / Profile URL

To request a username change, just submit this form and we’ll take care of it as soon as possible: https://help.sketchfab.com/hc/en-us/requests/new?type=change_username Thanks!

2 September 17, 2018
[READ ME FIRST] Getting Help 3 March 4, 2015
Vive Pro Side-by-Side offset, left eye bleeds into right eye! Please help! 20 August 19, 2019
Getting blank pages in Firefox 6 July 12, 2018
Need help to build one specific feature of Grip: To automatically generate a real format (GLTF, USDZ) from the original Grip format 1 August 19, 2019
Question: "restricted" vs. "unacceptable" content 2 August 19, 2019
How to view VR in Oculus Rift S 5 August 19, 2019
Which one is the best option in order to export to sketchfab? From Maya or from Substance Painter? 1 August 16, 2019
[Blender] Multiple objects animation 4 August 16, 2019
Is there a way to vr auto start the model? 2 August 16, 2019
My account is gone 2 August 15, 2019
VR links to VR scenes 1 August 15, 2019
How to merge animations? 3 August 15, 2019
Some of the texture are wrong or didnt even upload 1 August 14, 2019
Windows Mixed Reality 4 August 14, 2019
Upgrading to Oculus Rift S 2 August 14, 2019
Link Instagram Accounts 7 August 14, 2019
Materials | Opacity>Double Refraction Problem 2 August 14, 2019
Incorrect viewport scaling when clicking "Comments" icon 3 August 12, 2019
Material Issue when importing 3 August 11, 2019
Basic Instructions For Points In Space 1 August 11, 2019
Blender image as plane not showing up 8 August 11, 2019
AnimVR support/Better Alembic 7 August 11, 2019
Create 3d model from photos with manually added reference points 11 February 28, 2019
[Microsoft Edge] Invalid attempt to spread non-iterable instance 13 August 9, 2019
Where's the EXPORT for Sketchfab's Blender 2.8 plugin 7 August 7, 2019
Wrong sound level at start 2 August 7, 2019
How texturize eyelash anche eyebrown correctly? 3 July 23, 2019