Support


VR & WebVR Support Support for VR in Sketchfab mobile apps and WebVR headsets like the HTC Vive and Oculus Rift. Feature Requests Discussion about how proposed new features could work or how existing features could be improved. Bugs A bug report means something is broken, preventing normal use of Sketchfab. Please include URLs & browser/OS information.
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Website Change Log

We're updating our website almost every week. Sometimes changes are big and they get their own post on our blog, but sometimes they're small and we didn't really tell you about them. From now on, we'll post overviews of …

170 July 2, 2019
Normal map texture compression problems

Sketchfab does quite a lot of processing and compression of textures in order to reduce download times and improve rendering performance. However, we know that lossy JPEG compression can sometimes cause issues, particul…

3 September 18, 2018
Change Username / Profile URL

To request a username change, just submit this form and we’ll take care of it as soon as possible: https://help.sketchfab.com/hc/en-us/requests/new?type=change_username Thanks!

2 September 17, 2018
[READ ME FIRST] Getting Help 3 March 4, 2015
Vive Pro Side-by-Side offset, left eye bleeds into right eye! Please help! 17 July 15, 2019
View not correct in Valve Index - cameras not aligned 3 July 15, 2019
SVG Texture Turns Black Upon Insertion into Scene - IE, EDGE, Firefox 18 July 15, 2019
Animation not transferring to Sketchfab 1 July 12, 2019
How to add an image to the model description? 4 July 11, 2019
Can´t set my model as downloadable 10 July 10, 2019
Trouble with 3ds max exporter 6 July 9, 2019
Transfer Interrupted - Upload Error 25 July 9, 2019
Quick Tip: Add categories, tags and a description to your model 3 July 9, 2019
3d Configurator - Multiple Geometric Option 2 July 9, 2019
SSL Unsupported protocol Download Error 3 July 9, 2019
"Additional file upload" - file not appears after page reload 9 July 9, 2019
Google drive download 2 July 9, 2019
Upload animation from SketchUp 2 July 9, 2019
Collection page 2 July 9, 2019
Model auto rotation 15 July 9, 2019
No edit or delete functionality on comments? 31 July 9, 2019
How to make linked image larger in description window? 1 July 9, 2019
Notifications not Working Correctly for me 2 July 9, 2019
Easiest Way to Create Annotations on Someone Else's Model 2 July 9, 2019
Stitching several animations together 3 July 8, 2019
Spotty email notifications 4 September 30, 2015
Fur Shader based on Shell instancing? 2 July 8, 2019
Upgraded To Pro. Now: [Sketchfab Exporter] Network upload to Sketchfab failed with HTTP error: Connection closed 18 July 6, 2019
1:1 scale for viewing in VR on Oculus Quest 1 July 5, 2019
Sketchfab security 7 December 11, 2015