Support


VR & WebVR Support Support for VR in Sketchfab mobile apps and WebVR headsets like the HTC Vive and Oculus Rift. Feature Requests Discussion about how proposed new features could work or how existing features could be improved. Bugs A bug report means something is broken, preventing normal use of Sketchfab. Please include URLs & browser/OS information.
Website Change Log ( 2 3 4 5 6 7 8 9 ) [Support] (164)

We're updating our website almost every week. Sometimes changes are big and they get their own post on our blog, but sometimes they're small and we didn't really tell you about them. From now on, we'll post overviews of …

Normal map texture compression problems [Support] (3)

Sketchfab does quite a lot of processing and compression of textures in order to reduce download times and improve rendering performance. However, we know that lossy JPEG compression can sometimes cause issues, particul…

Change Username / Profile URL [Support] (2)

To request a username change, just submit this form and we’ll take care of it as soon as possible: https://help.sketchfab.com/hc/en-us/requests/new?type=change_username Thanks!

[READ ME FIRST] Getting Help [Support] (3)
Private Publishing [Support] (2)
Uploading Model Causes Blocky and Jagged Vertices [Bugs] (6)
Looking for a v3d format artist [Support] (1)
Rules clarification on uploading models [Support] (1)
Safari cannot open the page because too many redirects occurred [Bugs] (13)
Stop motion scenes only applying one material [Support] (9)
Disable comments? [Feature Requests] (9)
Suggestion 1 - Minimum closeness [Feature Requests] (4)
A little bug in notifications [Bugs] (3)
Suggestion 3 - CSV summary [Feature Requests] (1)
Searching not working? [Bugs] (3)
Suggestion 2 - Geotags [Feature Requests] (4)
Download tag returns some invalid results recently [Bugs] (4)
How much does my scene weigh? [Feature Requests] (5)
Pixel art texture problem, Help me! [Support] (2)
Is it possible to use an old version of the viewer API? [Support] (2)
Animation Bones are jumbled in when i Upload [Support] (3)
A problem after my model became paying [Bugs] (5)
Bone animation visibility [Support] (4)
My Textures are TOO Small [Support] (10)
Unable to change a model on store to Private [Support] (2)
Importing a model from sketchfab to 3dsmax [Support] (4)
Normal Maps Corrupt Between Editor Scene and Public Scene [Support] (6)
IE 11 -- Models not loading as of April 2 [Bugs] (3)
Sketchfab's automatic matching of textures to materials has flaws [Bugs] (3)
Gear vr support [VR & WebVR Support] (5)