Support


VR & WebVR Support Support for VR in Sketchfab mobile apps and WebVR headsets like the HTC Vive and Oculus Rift.
Feature Requests Discussion about how proposed new features could work or how existing features could be improved.
Bugs A bug report means something is broken, preventing normal use of Sketchfab. Please include URLs & browser/OS information.

Website Change Log ( 2 3 4 5 6 7 ) [Support] (138)
[READ ME FIRST] Getting Help [Support] (3)
Can't save model in 3D settings [Support] (7)
Images in description field does not load anymore [Bugs] (5)
Troubles with webgl [Support] (9)
AR Setting Initial Size [Support] (2)
Looking for purchase or direction [Support] (1)
How does Sketchfab determine when to autoplay audio? [Support] (8)
Animation Stuck in Static Pose, doesn't play animation automatically [Bugs] (3)
Change or disable suggested models [Feature Requests] (2)
Can't load the sketchfab page from russian IP address [Support] (5)
Sketchfab now doesn't work in russia without VPN [Support] (3)
Thumbnail error [Bugs] (7)
Broken geometry on EVERY model in sketchfab when i open to view them [Bugs] (8)
STEP animation not working [Bugs] (3)
Screen goes white when viewing in AR. model to big? [Support] (2)
Augmented Reality Lab Project [VR & WebVR Support] (8)
Generated GLTF should convert textures to the correct color space [Bugs] (3)
Texture does not scale correctly to model [Support] (5)
Scene with multiple models only displays one model? [Support] (11)
Upload with API and rotation of model [Support] (4)
Cinema 4D Morph Target animation export [Support] (1)
Targeting uv sets via the api? [Support] (5)
Oculus Rfit DK2 - can't view SketchFab VR conent? [VR & WebVR Support] (4)
Right model size and setup for VR headset smartphone good experience? [VR & WebVR Support] (1)
Need your knowledge, dear SketchFab Guru! [Support] (4)
Configurator Workflow and FBX export settings [Support] (4)
Cannt upload hdri or exr background file :( [Bugs] (4)
Incorrect model transform when running animations [Bugs] (2)
Multi embeded media and performance [Support] (2)