Support


VR & WebVR Support Support for VR in Sketchfab mobile apps and WebVR headsets like the HTC Vive and Oculus Rift. Feature Requests Discussion about how proposed new features could work or how existing features could be improved. Bugs A bug report means something is broken, preventing normal use of Sketchfab. Please include URLs & browser/OS information.
Website Change Log ( 2 3 4 5 6 7 8 9 ) [Support] (167)

We're updating our website almost every week. Sometimes changes are big and they get their own post on our blog, but sometimes they're small and we didn't really tell you about them. From now on, we'll post overviews of …

Normal map texture compression problems [Support] (3)

Sketchfab does quite a lot of processing and compression of textures in order to reduce download times and improve rendering performance. However, we know that lossy JPEG compression can sometimes cause issues, particul…

Change Username / Profile URL [Support] (2)

To request a username change, just submit this form and we’ll take care of it as soon as possible: https://help.sketchfab.com/hc/en-us/requests/new?type=change_username Thanks!

[READ ME FIRST] Getting Help [Support] (3)
Weird mesh after upload a .glb file [Bugs] (1)
Model crashes on mobile [Bugs] (7)
52/5000 Does anyone know a free photogrammetry program? [Support] (3)
Is it possible to use nft-markers in AR [Support] (2)
Viewer on Wordpress doesn’t work anymore [Bugs] (9)
Windows 10 touch support [Feature Requests] (4)
Textures showing up black when I upload my models [Support] (2)
Smoothed mesh topology [Support] (3)
Help! How to properly export/upload from Photoshop? [Support] (2)
Maya Exporter Bug [Bugs] (5)
Does sketchfab support armature animation AND object animation in the same fbx? [Support] (2)
FAILURE to Display a LEFT and RIGHT Channel Sterescopic View AT ALL [VR & WebVR Support] (7)
My model got deleted as Unacceptable [Support] (5)
Firefox mobile on android [Support] (4)
Instamuseum doesn't work anymore [Bugs] (8)
Constant interpolation doens't work [Bugs] (5)
Cardboard VR completely non functional through mobile browser [Bugs] (1)
Incorrect viewport scaling when clicking "Comments" icon [Bugs] (2)
Revit to Sketchfab - Materials [Support] (6)
Exportando de Rhinoceros para Sketchfab [Support] (2)
Model look too dark in final render [Support] (2)
Can´t set my model as downloadable [Bugs] (7)
App / Browser on mobile phone seems to uses wrong Cardboard (extreme double-view) [VR & WebVR Support] (8)
Models/ This Week [Bugs] (5)
Help From Sellers: Wanting to know how to get an approved application [Support] (4)
How to create a "slideshow" for the different poses / animations of an embedded model [Support] (5)