Support

Bugs A bug report means something is broken, preventing normal use of Sketchfab. Please include URLs & browser/OS information. VR & WebVR Support Support for VR in Sketchfab mobile apps and WebVR headsets like the HTC Vive and Oculus Rift. Feature Requests Discussion about how proposed new features could work or how existing features could be improved.

Topic	Replies	Views	Activity
Website Change Log Support We’re updating our website almost every week. Sometimes changes are big and they get their own post on our blog, but sometimes they’re small and we didn’t really tell you about them. From now on, we’ll post overviews of …	271	37547	August 29, 2022
[READ ME FIRST] Getting Help Support	2	6304	March 4, 2015
Can't View Model But Looks Fine In Editor Support blender , model , viewer	3	1151	March 31, 2023
Downloads never starting? Bugs	2	30	March 31, 2023
DMCA Takedown no questions asked Support	2	25	March 31, 2023
How to get a published SketchFAb to be accessible in TwinMotion Support	4	73	March 31, 2023
Remove collections I didn't subscribe to from my newsfeed Feature Requests	2	222	March 31, 2023
Feature request: copy tags Feature Requests	3	205	March 30, 2023
Custom UI elements not visible in fullscreen mode Support	2	38	March 30, 2023
Upload error - can't re-upload Support reupload , upload , website	9	2845	March 29, 2023
Help with Normal Map Support textures , upload , viewer	1	51	March 29, 2023
Issue with cracks on geometry Support textures	1	45	March 28, 2023
Optional .txt file with uploaded model to automate the adjustment of various settings Feature Requests	1	37	March 28, 2023
Artwork deleted without warning Support 3d	16	167	March 27, 2023
Ripping models from sketchfab Support	5	3503	March 27, 2023
Sketchfab is not working on flutter Support	1	41	March 27, 2023
Billboard Planes Support feature-request	45	5386	March 27, 2023
Problem with 3D max exporter Support 3dsmax	10	131	March 27, 2023
My map doesn't allow orbit Support animation , viewer , 3d	1	46	March 26, 2023
Using the selfie camera when running mobile AR App-free Support ar	0	41	March 24, 2023
FAB Features AR and 3D Settings Editor? Support	0	54	March 23, 2023
Issue adding multiple textures to a material using the sketchfab viewer api Bugs viewer , textures	0	28	March 21, 2023
Options for CC-0 License Feature Requests	0	52	March 22, 2023
An object in a .blend file that is imported to Sketchfab does not show material, just that white "look." Support blender	1	64	March 22, 2023
Site crashes while trying to load Model Bugs	21	862	March 22, 2023
Unable to upload fbx or obj files Support	0	40	March 21, 2023
Need help with too strong compressed normal map Support 3d	4	56	March 21, 2023
Metashape Uploader failing Support	4	78	March 21, 2023
You don't have permissions to download this model error while trying to download Support	9	1470	March 21, 2023
Feature request: Presets Support	56	6785	March 21, 2023