Support   Bugs


:warning: Sketchfab Embeds don't work on the forum (2)

After our recent URL changes we realised that our forum software wasn’t ready yet, and new posts can’t properly use Sketchfab embeds right now. An update should be ready next week - we’ll keep you posted.

Normal map texture compression problems (3)

Sketchfab does quite a lot of processing and compression of textures in order to reduce download times and improve rendering performance. However, we know that lossy JPEG compression can sometimes cause issues, particul…

About the Bugs category (1)
Stereoscopic viewing showing the same image for both eyes (3)
Can't find sketchfab config option on substance painter 2018.1.0 (4)
Animation Stuck in Static Pose, doesn't play animation automatically (9)
Animation Stuck in Static Pose, doesn’t play animation automatically (1)
UnicodeDecodeError: 'charmap' codec can't decode byte 0x9d in position 5457: character maps to <undefined> (1)
Only square logos? (4)
Links in eMails always leading to Google (5)
Tearing around Textures (7)
Cannot upload HDR (5)
iOS 12 enlarge the model window bug (4)
Every time I like a model it doesn't save (8)
VR scale seems to be off by 4-5% (4)
Sketchfab keeps crashing Browser because it keeps opening SteamVR (2)
Initial VR position wrong when using Microsoft Edge (3)
Scene editor unstable (5)
Locked out from private models on ios (2)
glTF per-vertex colors as UNSIGNED_BYTE normalized not supported (3)
Mesh geometry rumpled (in animated model) (6)
Geometry moved a bit after upload (6)
Some of my model doesn't load (3)
Ground shadows: Variable height according to explorer (5)
Can't see If I already added a model to one of my collections (8)
Duplicate Model not working (6)
Is the 3D editor broken at the moment (14)
Thumbnails rollover responsive bug on dual screen (1)
Non metallic materials turning metallic (3)
Issues with models since adding shadows :( (4)