Support


VR & WebVR Support Support for VR in Sketchfab mobile apps and WebVR headsets like the HTC Vive and Oculus Rift. Bugs A bug report means something is broken, preventing normal use of Sketchfab. Please include URLs & browser/OS information. Feature Requests Discussion about how proposed new features could work or how existing features could be improved.
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Website Change Log

We're updating our website almost every week. Sometimes changes are big and they get their own post on our blog, but sometimes they're small and we didn't really tell you about them. From now on, we'll post overviews of …

177 September 10, 2019
Normal map texture compression problems

Sketchfab does quite a lot of processing and compression of textures in order to reduce download times and improve rendering performance. However, we know that lossy JPEG compression can sometimes cause issues, particul…

3 September 18, 2018
Change Username / Profile URL

To request a username change, just submit this form and we’ll take care of it as soon as possible: https://help.sketchfab.com/hc/en-us/requests/new?type=change_username Thanks!

2 September 17, 2018
[READ ME FIRST] Getting Help 3 March 4, 2015
Cant enter edit mode of reuploaded model 6 September 15, 2019
Texture won't show up 7 September 14, 2019
Blender 2.80 support issues - please post here! 4 September 13, 2019
Ar not working for my models but works for others 1 September 12, 2019
Materials say Scene-Root all of a sudden 5 September 12, 2019
Texture Informed Tint for Opacity 2 September 12, 2019
Cannot Pan or Orbit Model Touchscreen 14 September 12, 2019
Boomerang style animations 4 September 12, 2019
Possible to Lock walking speed? 3 September 11, 2019
Sketchfab Operations 14 September 6, 2019
Animation start point / scene load point 3 September 11, 2019
Setting camera for multiple scenes 4 September 11, 2019
Content Moderation Notes 1 September 11, 2019
My model was, removed? 18 September 11, 2019
Different player aspect ratio 3 September 10, 2019
Which one is the best option in order to export to sketchfab? From Maya or from Substance Painter? 5 September 9, 2019
Downloading my own object 4 September 8, 2019
[SOLVED] How do I correctly apply transparency and textures to my voxel models on Sketchfab? 6 September 7, 2019
WebVR controller not appearing and Not starting at initial starting position in VR 9 September 7, 2019
Limiting Orbit of Camera & Annotations Not Possible? 5 September 6, 2019
3D settings not working 10 September 6, 2019
Playing multiple armature at once 2 September 6, 2019
Rotating view with keyboard 2 September 6, 2019
Environment without HDR 3 September 6, 2019
My account was deleted 5 September 6, 2019
Upload button does not seem to work 5 September 6, 2019