Support


VR & WebVR Support Support for VR in Sketchfab mobile apps and WebVR headsets like the HTC Vive and Oculus Rift. Feature Requests Discussion about how proposed new features could work or how existing features could be improved. Bugs A bug report means something is broken, preventing normal use of Sketchfab. Please include URLs & browser/OS information.
Website Change Log ( 2 3 4 5 6 7 8 9 ) [Support] (168)

We're updating our website almost every week. Sometimes changes are big and they get their own post on our blog, but sometimes they're small and we didn't really tell you about them. From now on, we'll post overviews of …

Normal map texture compression problems [Support] (3)

Sketchfab does quite a lot of processing and compression of textures in order to reduce download times and improve rendering performance. However, we know that lossy JPEG compression can sometimes cause issues, particul…

Change Username / Profile URL [Support] (2)

To request a username change, just submit this form and we’ll take care of it as soon as possible: https://help.sketchfab.com/hc/en-us/requests/new?type=change_username Thanks!

[READ ME FIRST] Getting Help [Support] (3)
Transfer Interrupted - Upload Error [Support] (16)
How embed only Sketchfab image on webpage? [Support] (1)
Models not visible in collection [Support] (1)
Stereoscopic viewing showing the same image for both eyes [Bugs] (13)
No more stereoscopic effect when using sketchfab app on iPhone in VR mode [VR & WebVR Support] (7)
FBX Animation export issuees from maya [Bugs] (1)
Vertex color as ambient occlusion [Support] (9)
Proper outlines [Feature Requests] (1)
Link Instagram Accounts [Feature Requests] (6)
Category ranking dosent work [Bugs] (2)
No edit or delete functionality on comments? ( 2 ) [Support] (30)
Question: Why is Metashape Pro upload "Final Render" Dark but "Base Color" Looks OK? [Support] (2)
Warped geometry on animated model [Bugs] (3)
How can I attach a Paypal account? [Support] (2)
FPP camera - please improve it on mobile [Feature Requests] (4)
Cardboard VR completely non functional through Safari iOS browser [Bugs] (1)
Excluding certain objects from post process filters [Support] (3)
Situs Sabung Ayam Terpercaya di Indonesia [Support] (1)
SVG Texture Turns Black Upon Insertion into Scene - IE, EDGE, Firefox [Support] (4)
Cannot insert Images in model description [Support] (5)
Option to Download OWN Models without Setting Download on [Feature Requests] (8)
Quickest Way to Duplicate Model? [Support] (4)
Can´t set my model as downloadable [Bugs] (8)
Sketchup Outline [Support] (7)
VR Starting Position and World Scale Ignored? [VR & WebVR Support] (2)
Can't change email address on Sketchfab [Support] (2)