Support


VR & WebVR Support Support for VR in Sketchfab mobile apps and WebVR headsets like the HTC Vive and Oculus Rift. Feature Requests Discussion about how proposed new features could work or how existing features could be improved. Bugs A bug report means something is broken, preventing normal use of Sketchfab. Please include URLs & browser/OS information.
Website Change Log ( 2 3 4 5 6 7 8 9 ) [Support] (161)

We're updating our website almost every week. Sometimes changes are big and they get their own post on our blog, but sometimes they're small and we didn't really tell you about them. From now on, we'll post overviews of …

Change Username / Profile URL [Support] (2)

To request a username change, just submit this form and we’ll take care of it as soon as possible: https://help.sketchfab.com/hc/en-us/requests/new?type=change_username Thanks!

[READ ME FIRST] Getting Help [Support] (3)
Is there an option to Replace a Texture? [Support] (2)
Console flooded with failed to validate json using api [Support] (1)
3DS Max - Bones [Support] (4)
Only square logos? [Bugs] (8)
Glossiness from 3ds Max to Sketchfab [Support] (4)
Lit Shading creates a checkered pattern [Bugs] (3)
Why not put all options into the editor? [Feature Requests] (1)
Difference between editor view and viewer [Support] (2)
Unable to upload from reality capture [Bugs] (5)
Quick Tip: Add hyperlinks to your annotations [Support] (6)
Links in eMails always leading to Google [Bugs] (7)
Multi-Channel RMA texture support [Feature Requests] (1)
What is the right way to reimport textures? [Support] (3)
Trouble uploading from Agisoft PhotoScan using the sketchfab API [Support] (1)
LinkedIn Sketchfab media not working anymore [Support] (8)
Can't add Sketchfab model in steam [Support] (6)
Stereoscopic viewing showing the same image for both eyes [Bugs] (7)
Create 3d model from photos with manually added reference points [Support] (4)
Help, Model has black spots after upload? [Support] (2)
Missing Facebook thumbnail [Support] (4)
"Add to Collection" doesnt show all collections [Support] (9)
[solved] Sketchfab Embeds don't work on the forum [Bugs] (3)

After our recent URL changes we realised that our forum software wasn’t ready yet, and new posts can’t properly use Sketchfab embeds right now. An update should be ready next week - we’ll keep you posted.

SketchUp Uploader Failing [Support] (1)
My 3D Model was stolen from Sketchfab and is being sold online [Support] (7)
Cannot interact with annotation in VR mode (using HTC Vive) [VR & WebVR Support] (7)
Cardboard Calibration [VR & WebVR Support] (1)
Material not rendering [Support] (1)