3D Models are not loading

Support
#1

Is anyone else having issues loading models in your browser? For any model, whether it’s a free model or in our own account, the loading bar stops and does not load.

For instance, this model as a random example: Akira Bike - Download Free 3D model by Ryanwill679 (@Ryanwill679) [a5b1dc4] - Sketchfab

I have not yet seen a topic on this recently so I created a new one.

6 Likes
#2

Bump.

Yep, nothing loading for me as well.

1 Like
#3

Same here, models not loading.

1 Like
#4

Same issue for me. Sketchfab crashed ?

#5

I am having the same issue the progress bar on model loading seems to be hanging. I have checked with other users and they have the same issues.

1 Like
#6

same here!

1 Like
#7

There was a site wide issue that has been resolved now :+1:

#8

Yesterday no problems, but today the 3d models aren’t loading
What is going on? mac os 12.3.1 Safari not working. Chrome is working correctly.

#9

same here … what i do??? i get back, and enter again … 1 or 2 times

#10

BTW … how do you manage the transparency and refraction? please share

#12

Checked with other users and around an hour ago models failed to load., the progress bar is hanging. I have tried quitting and relaunching but the issue persists.

#13

The same problems has been reported in another post, you are not alone !

#14

Many thanks for letting me know

#15

Hey all, we had an issue with our release earlier this week which led to some models not loading for a short time. This should not happen now anymore though, and we cannot reproduce recent issues. If you continue to run into problems, please:

  • Test in an incognito window to rule our caching issues
  • Report the model URL as well as your Browser and OS, and their versions.

Thanks!

1 Like
#16

This issue I can reproduce about every 15minutes of scrolling sketchfab. Models will fail to load and the ONLY way to fix that is to clear cookies. Works for another 15min or so (if I’m actively looking at models) and then will freeze up loading again. Sometimes a model will fail half way through loading almost like a cache has been filled and can’t take anymore info.

Extremely frustrating issue, but hopefully this info helps, I realize this is quite an old forum.

Thanks

#17

Hey @mjamespoulin - please can you share some more info:

  • Which browser and operating system you are using
#20

@Cassy0110 If you continue to run into problems, please:

  • Test in an incognito window to rule our caching issues
  • Report the model URL as well as your Browser and OS, and their versions.

Thanks!

You can also check if your browser supports WebGL by visiting this page:
https://webglreport.com/?v=1

1 Like
#21

Hi, I am having the same Issue on multiple PC´s.
I went to the website you mentioned and it reported I have full WebGL.
I am using Google Chrome Version 107.0.5304.107 on Win 10.
The website seems jut broken since a couple of days and it used to work just fine.

#22

A post was merged into an existing topic: Preview Image are gray