3D viewer broken - will not load

,

For a few days now the 3d viewer is completely broken. It simply does not load and nothing had changed on my end. Even after updating my graphic drivers there is no change at all.
The viewer doesn’t ever load, it’s just stuck on the loading screen.

Are you encountering this problem on a particular model or on every model? If you’re able, could you please share a video of what you’re seeing when you try to load a model?

It’s site wide. Not a single model loads.

There’s not much to see. Upon loading the page of a model it only shows the loading screen. No progress, no nothing.

I’m using Firefox.

I just checked and it works normally in Google Chrome and Edge.
So the problem seems to be specific to Firefox.

Hi,

We’re not able to reproduce this in the latest Firefox, nor did we receive any other reports about this. This would suggest a local issue in your Firefox. Please make sure you have updated it to the latest version, disable extensions (or try in a private browser window), and empty your cache to see if the issue persists.

Ah, I seem to have fixed it by clearing my cache. My mistake.

2 Likes

I have a question lordtrilobite, how did you clear the cache? i am having this problem too

I have the same problem for days now. It works fine on Chrome in my office on my office PC but not on my home PC anymore. I havenßt changed anythng.
Ltest Google Chrome vrsion, Open GL is fully suported, nvidea driver is updated ( I even erased the old one with all my presets) still does not work.
The performane is horrbile, it will load for 10 min or so until it works.
Please help

We’re not able to reproduce this in the latest Firefox, nor did we receive any other reports about this. This would suggest a local issue in your Firefox. Please make sure you have updated it to the latest version, disable extensions (or try in a private browser window), and empty your cache to see if the issue persists.

Hello. Looks like it’s not a browser related bug. I have same issue, but with my Chrome. For a few days sketchfab can’t open any model, it completely freezes with empty progress bar, and any elements can’t be clicked (X to close viewer, user’s avatar to open their page, previews of other models, etc).
#ignore-gpu-blacklist is enabled. Clearing up cache didn’t help.
P.S. just checked Microsoft Edge - same problem.
But works in Firefox.

1 Like

Ok, that’s weird. Now, about four days since bug appeared, it fixed itself without any extra actions from me. Chrome now works similarly to Firefox, Edge works fine as well…

Hey! I have the exact same problem (I however have not tried Firefox)

It doesn’t work in Chrome or Edge. I’ve tried every solution here and elsewhere to no avail. Does anyone else have a different solution?

What happens if you use Sketchfab in a private browser window? Asking because sometimes browser extensions can break things.