50 mb limit export limit with Pro Account

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(Gorkemyacan) #1

Hi there a little while ago i got the pro account from substance painter, but somehow i'm not able to upload 80mb file.
I'm thinking it is about 90 days trial membership but then again what's the point of trial when you cannot use it.


#2

Hi,

Your account is definitely set to Pro, so you should be able to upload up to 200MB.

i'm not able to upload 80mb file.

What happens when you try?


(Gorkemyacan) #3

substance painter giving me an error message that says something like ; " You are exceed the 50mb limit, you can only upload 50 mb with your account'' or something like that.


#4

Hmm,

Have you tried disconnecting your account from Substance and logging in again? Maybe it stored your account info before the upgrade?