Account Upgrade - Not happened


(Chris Harvey) #1

If relevant, PLEASE include the model URL and other information so we can quickly investigate. Thanks! :smile:

Description of problem:

I today purchased an upgrade from basic to buisness pro, to test sketchfab for 1 month for my buisness. Paypal has given me a receipt and confirmed payment, but my account still says basic and I have models ready to upload beyond the 50mb level.

Would you be able to take a look at this for me please?

Kind regards,



Hey Chris,

Sorry, I'm not sure what happened. I just upgraded your account.