AR - App stuck on “loading model” iOS

(Alex Nan) #1

Hello, I was trying to pitch my idea to an investor yesterday and unfortunately the app got stuck on “loading model” on “detecting area” each time when trying to view in AR. Restart phone, uninstall ap, nothing works :frowning: it’s Murhpy law again for me :confused: . iPhone 6s, os 11.1.1 and 11.1.2

(Phi161) #2

I’m facing the exact same problem - the app used to work fine just a week ago.

If that helps, I’m on an iPhone 7 running iOS 11.1.1

(Ima Solutions) #3

Same here, not working on an iPhone8 with the last iOS 11.1.2…

(Bart) #4

Sorry about that! We’re aware of the issue and are working on a fix. We’ll let you know when it’s available.

(Alex Nan) #5

Hello ! Is it fixed ? I tried it yesterday and it worked

(Bart) #6

Oh! Sorry about that! Yes, it was fixed in this week’s release: