AR object floating on Android

Hi there, we have a model that has AR support. It works great on iOS; sits on the floor and is positioned correctly. On Android though, the model is floating about 3-4 feet in the air. I have tried using the 3D setting in Sketchfab to adjust the floor level and scale but no luck, it’s always that same height in the air. I have also tried re-uploading the model and still the same issue. Looking for some advice on what might be causing it. Thanks!

have you tried to restart it