Hi Sketchfab, I am encountering a few problem and would really appreciate your help.
since I’m not getting a response by submitting a support ticket, I figured I should post one here as well.
I’ve recently made a model and is ready for upload, however, as I upload it. Part of the model turned black(when they are originally pink, purple, etc) and I am unable to apply any texture on them.
It is fine on Maya and substance, in fact the only way I can upload this properly is via substance exporter. I’ve tried the fbx export, Maya exporter with no avail.
The things is, I want to add animation onto the model, so upload with substance is a no go.
I have attached a image of how it look like, please see to the attachment
What is causing this problem? Please let me know.
Another question I have is that recently one of my model (the black sun set) was staffpicked and receive quite a recognition, however I personally have always felt the model was not as good as it can be.
I personally would like to add a newer model alongside the original one to thank for those who like it. However I am wondering whether replacing the original file would take away the staffpick icon or the current view count.
As shallow as the concern might sound. I would really appreciate an answer and provide those who’s interested an extra and IMO better model, thank you.