Hi sketchfab, I’ve just received a message from PayPal that a customer purchase made on April 22nd has been opened for chargeback on the client side, a week later.
What is the general policy of sketchfab regarding this? Is there anything I can do other than filling out the form from paypal? Is there anything sketchfab can do?
If he didn’t download it is he eligible for refund? Is there a way I can check for download history? Because paypal is asking for evidence that the client did receive(dowbload.)
Please help me resolve this issue. Thank you. If there’s any information I need to provide please let me know as well.