Can´t set my model as downloadable

Support Bugs
#1

Hi, I´ve tried to set my 3d model to downloadable but it said:
" An error occured while preparing your download.

Your model won’t appear as downloadable.

We have been notified and will fix it as soon as possible."

I´ve already set that model like that long time ago but I changed it. Now I want it downloadable again but I can´t

here is the url: Miraculous Ladybug model - Plagg - 3D model by Castherwil (@castherwil) - Sketchfab

thank you :slight_smile:

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#2

this happened to me as well not to long ago , exactly as you mentioned , bombed out with an error message.

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#3

and did you fixed it?

#5

Hi @castherwil,

Could you set the model back to downloadable to retry the export?
It will help us to detect the issue and provide a fix or at least a workaround.

Thanks!

1 Like
#6

Ok, I´ve done as you said and it showed the same messenge again. Did it works?
thank you a lot!!

#7

@castherwil hum still nothing.
It seems that the archive generation is not triggered as it should be, I didn’t see anything.
Which CC license do you want to set to your model ?

Edit: there is nothing about a license change on the model, are you sure you pasted the right one ?

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#8

Yes, ive pasted the correct one. But now it works¡ xd Idont know what happened, I tried few times to set it as downloadable and it didnt work till now. So everything is ok now.
Thank you so much!! :smiley:

1 Like
#9

Can I also get a fix for my model with the same issue?
This also is happening to me - https://skfb.ly/6KZMy
I’m getting the same message after setting it to downloadable - " An error occurred while preparing your download. Your model won’t appear as downloadable. We have been notified and will fix it as soon as possible."
No sure how soon this will be looked at, but I need the ability to re-download this model asap as I don’t know where it went on my hard drive! (lol)

#10

@waleguene could you take a look at https://skfb.ly/6KZMy ? I reprocessed it, but still no good :confused:

#12

Hi @RachelThom7,

Your model has been fixed and should be available now :slight_smile:
Don’t hesitate to change the license

#13

Please see the models on my page … I see the same error that they: " An error occured while preparing your download.

Your model won’t appear as downloadable.

We have been notified and will fix it as soon as possible."

Please, help!

#14

Sorry to hijack this thread, but I have the same issue with this model:

The model can’t be set to downloadable, it says “An error occurred while preparing your download”
I contacted the team via email some weeks ago and sadly, there has been no change :frowning: