Cannot export from substance painter to sketchfab

I am using the substance painter to export materials that i created in substance painter to export to sketchfab with the intergrated feature. Substance painter says its exports fine and sketchfab opens but the model endlessly processes and never appears. i reduce the poly count and created new textures but nothing makes it load on sketchfab. please help thank you so much

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I have been exporting with the PBR Metalic Roughness Output Template in Substance painter. While the PBR Maps do the import into SketchFab, the Metalic Maps don’t work the same way as they do in Substance Painter. Further to this, I notice that the SketchFab Output template is not available for my projects. I wonder if I need some kind of plugin.