Cannt upload hdri or exr background file :(


(Neurovirtual) #1

Hello! Just want to ask I am doing something wrong or there is some kind of bug. When I try to upload my hdri or exr I get message: error when uploading your environment

Thank You


#2

Hello,

Sorry about that. The bug is that the option should not be available unless you have a Pro account, so it fails. We’re getting that fixed, but if you want to upload custom backgrounds/environments, you’ll need to upgrade.


(Xodus Global) #3

I HAVE A PRO ACCOUNT but I still have the same issue!!! SOS


#4

Sorry, there’s an issue where the loading bar for an uploaded environment doesn’t appear, but it is actually being processed.