Sketchfab Forum

Can't access my "likes"

website

(Araon) #1

Hello!

Everytime I try to go to my "likes", I'll get an error:

The sketchfab.com page isn’t working

sketchfab.com redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS

Tried on several computers with the same result.

Help? Please?

Thanks.


Error: Too Many Redirects When Clicking Likes Page
Unable to access "likes" page
(Penny) #2

Hey! I was also having the same problem on Firefox, and when I removed all Sketchfab related cookies everything worked again. Hopefully that helps you too. :slight_smile: I don't know what causes it though.


(Araon) #3

Nope. Tried that. :frowning: Funnily enough, when I log out and look at my profile, I can go to my likes without problem. Only when I'm logged as me I'll end on the error page.


#4

Hmm that's weird, it definitely sounded like a cookie issue :confused:

Are there any more errors or warnings in the Developer Console?

https://help.sketchfab.com/hc/en-us/articles/204934135-JavaScript-Console


(Nethrit) #5

Hi there! I've got the same thing going on, and the only error I can see is "Failed to load resource: net::ERR_TOO_MANY_REDIRECTS".

I've cleared cookies, which has no effect. I'm currently using Chrome, and this has only started up in the last couple days.


(Simon Kratz) #6

Just checked and can confirm this issue on android, too.


(Simon Kratz) #7

Just did the following to test it:
Cleared cookies, stay signed out -> Likes on my profile work
Sign in now -> Likes still work
Next try:
Cleared cookies, signed in -> Likes on my profile don't work


#8

Thanks for the details guys. We're investigating.

Are you able to view other users' /likes pages?


(Araon) #9

Yes, I can see others likes without any problems. Btw, I think this started to happen when the number of my likes went over 200.


(Simon Kratz) #10

Same here, no problem viewing other people's likes :slight_smile:


#11

I have almost 7000, so I'm not sure it's that :confused:


(Araon) #12


(Simon Kratz) #14

Noticed if I just log out I can view my own likes just fine (no need to clear cookies).


(Araon) #15

Yeah. The same. Mentioned that one already. It's a weird bug, isn't it?


(Lapin) #16

There is a workaround for this problem. Copy the URL of the page doesn't open and open the browser in incognito mode. To do this, press Ctr+Shft+N.
paste the row address and enjoy.


(Araon) #17

I'm just opening it in Edge. It's the only thing I'm using it for. :smiley:


(Zro7) #18

Hi, I am having the same trouble clicking my Likes page, I have 419 likes and many of them I need to revisit to credit the artist.

I have tested Chrome, Microsoft Edge and IExplorer and all browsers give me this error. I have also cleared the cache and it did not fix the problem, please let me any advice to fix this, thanks.


(Bart) #21

Quick update: our developers are looking in to this issue.


(Dingosniper) #22

Hey community

So im not sure why but over the last few days ive been having repeated issues accessing my "likes" tab on. Each time i load up the page i keep getting this error popping up.

Im running on Google Chrome using Windows 10.


(Zro7) #23

I'm still getting this problem as well since my last post.