Can't import HDRI - "Error while processing your environment"


(Andrey) #1

Hi!
I can't import hdri map. Always getting error message after "Processing your inviroment":


#2

Hi,

Could you please share the HDR file so we can take a closer look?

Thanks!


(Andrey) #3

I tried use various files like this:
Space_13_sn.hdr (7.6 MB)
Stars_Tycho2_3000.exr (7.4 MB)
Materials 2k.hdr (5.1 MB)

And also others.

I also notised one interesting thing - if i trying import HDRI, then i getting error message. However if i trying re-edit this model later (1-2 hours), then i can find my uploaded HDRI and can apply them:


P.S. Sorry for my english, im bad speak it :unamused:


(Twitte King) #4

may i ask it the 1-2 hour wait for hdri is consistent?
I am having the same problem!!
Thanks in advance!!


(Andrey) #5

Yup, im uploaded hdri,got error message and then gone. After 1-2 hours i returned to "3d settings" and was be able to find my hdri.


(Fongoose) #6

Same issue here.


#7

Hi all, we have a fix coming soon!


(Andrey) #8

Yay! Thanks! :slight_smile:


split this topic #9

3 posts were merged into an existing topic: Problem to upload environment


(Manuhart) #10

When is the fix coming? Several months later I cannot use any HDR or EXR yet.


#11

@manuhart Environment uploading should be ok now. Can you share the file with us? What resolution is the image?


(Basemark) #12

Also having the same issue. are there any requirements for the hdr file?


#13

Sorry, the issue is that you have a free account. Custom environment/background/matcap uploads are only available to Pro accounts and above. We still need to fix the editor interface to display this.


#14

This should be fixed now.


(Logxon) #15

I have the issue that the process of “Processing your environment” never stops. It keeps going for hours.
Any suggestions?


#16

Sorry, it’s very slow at the moment, but it should work eventually. It might even be finished but maybe there is a bug in the “processing” popup. If you refresh the page is it available in your list?