Sketchfab Forum

Can't purchase any models (PayPal error)


(Fadingsignal) #1

When I try to check out, I get the PayPal login, but it always says

“Sorry, we can’t complete your purchase at this time
Please return to the merchant and choose another way to pay.”

Except PayPal is the only way to pay, even with other credit cards :smiley:

Any help?

Using PC Windows 7 / Chrome (latest). Use PayPal multiple times per day on other sites without any issues.


(Bart) #2

Argh! @support can you help here please?


(Dan) #3

When we see this particular PayPal error, it is often something off with the seller’s account. Would you mind submitting a ticket through the Help Center (here: https://help.sketchfab.com/hc/en-us/requests/new) along with the model in question and your PayPal email address, so we can hunt this down for you?

Thanks!