I’m writting on the forum because I want this issue to be known by other sketchfab sellers.
I’ve been applying to sellor account in the beginning of september, since I made a lot of uploads of my 3D scans. I didn’t sell until now.
10 days ago Ive been contacted by a european film maker that was not able to pay my model on sketchfab. We had to find a different solution for the trade.
Directly, I made a support ticket to find out what was the issue. I had the answer after 2/3 days that there was no issue with payment on my account. 4 hours afiter this answer, I had my first sketchfab sale (first of 4 months having a seller account).
Today, I have a new message from a russian user that also can’t pay my model through sketchfab !
I wonder if this is the idea of respect there is here about sellers. I think we are a lot here to make our best to deliver good work, but what if we cannot even be paid because of issues like this?
I really like sketchfab but I would like to get a working service against my work. This is supposed to be win-win, isn’t it?
I hope we will find out how to resolve this issue.