Sketchfab Forum

Error 13 When uploading Files from PIX4d

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(Niallmcl) #1

Hi,

I'm struggling to upload an FBX file created in PIX4D the file is 65mb and keeps coming up erroe 13 during upload.

Any ideas of what to do?

Thanks

#2

Can you give me a link to the failed upload?

Have you tried uploading OBJ + MTL + texture(s) instead?

(Niallmcl) #3

Thanks for reply,

I PM'd you. I have tried that also but still no joy

Thanks

(Niallmcl) #4

Any Idea? Anyone?

#7

Thanks for the files. Your texture is too big, both pixel size (32k × 32k) and file size (60MB) and this breaks our processing.

I recommend going down to 8192 × 8192.

Bridge Simplified 3d Mesh by James on Sketchfab

(Niallmcl) #8

I don't understand as when i upgraded to pro it said file sizes up to 200mb? we are trying to use sketchfab to display 3d textures on a website we do not want to downgrade the models as obviously they won't look as good.

#9

Most devices cannot render a 32k texture anyway, they will fallback to a smaller version. Additionally, waiting for a 60MB image to download isn't a great user experience. In my opinion, it's overkill for a real-time rendering in a web application.

The 200MB file size limit is not a 1:1 relationship with our ability to process the file or a given device or browser's ability to render it. That 200MB could be filled with lots of small textures, or a very complex high-poly scene. It is very much possible to make a small file that will perform horribly, or a very large file that performs great.

https://help.sketchfab.com/hc/en-us/articles/201766675-Troubleshooting-FAQ#performance