Facebook live preview not working


(3 D Tensn) #1

I just noticed all the links I've shared with facebook now send you to the sketchfab site and no longer provide a live view while on the FB page. Is this an error. Thanks


(Dark Minaz) #2

copy the link, wait a few seconds and it should give a preview still. but if you press enter to quick it sometimes doesn't work. "facebook magic"


(Alex Nan) #3

so it's not only me.. I`ve noticed this a few weeks ago. You think that solves it ? If you wait 2-5 seconds before posting it on FB ?


(Dark Minaz) #4

i open the facebook post thing, enter the link, wait until it's processed, add text, hit enter
that works most of the times :slight_smile:
https://www.facebook.com/darkminazdesigns/ some of them loose the image sadly, not sure what's causing that sometimes though


(3 D Tensn) #5

I did notice some lost the image, But also older posts that had the live preview, now only open in a new window..


(Dark Minaz) #6

hmm works fine for me, would be interesting what browser you use on facebook and some links to those posts to maybe figure out why it behaves that way :slight_smile:


(3 D Tensn) #7

I'm using Chrome, Not sure of the best way to share the posts here. Any suggestions. I did notice If I refresh attachment on the posts with broken images they now display the picture, but still no live preview. Thanks


(Dark Minaz) #8

Just Tested it with crome and it did work for me with a facebook embed.
So pressing the button in the middle just doesn't work and sends you to sketchfab directly .. very odd

@james might have a few more tips or way to figure out how to fix the issue.


#9

Facebook has been testing things for several weeks now. It doesn't affect all users or model links, but it's definitely something on their end.


(3 D Tensn) #10

Thanks for the update!!


(Alex Nan) #11

I`m using FB app, latest updates on iPhone 6s/ also win 10 latest updates, Edge browser. Some old models work ok, the newer ones open a new window with Sketchfab :confused: some of them don't even show the thumbnail/ picture of the model, it's only a broken image.


#12

The expected behavior in the mobile app has always been opening in a new window.


(Alex Nan) #13

Is there something we can do to change it ? The preview picture doesn't show also :confused: Like for the older* models where they open in the same window. For me, it would be much better to see the preview thumbnail and click play if I like it. Some people are afraid* of new windows


(Alex Nan) #14

I checked your models and they work fine on PC. Some are without preview, but they don't take you to a new window.
I also noticed that you leave the link inside the post (could this be something that would let it open in the same window ? )


(Dark Minaz) #15

hmm no clue really, it's on facebooks side of the issue i think, maybe it does. Sadly facebook often just does things however it wants.
Best would be to try it out and see if that works for you. almost all the links i see from sketchfab seem to work on my system without taking me to another page


(Alex Nan) #16

hmm could it be linked to cache ? some ghost files stored on users pc, if you have been there once it works straight on the window, if not it opens a new one with all the data*


#17

They have a few tools to rescrape links: https://help.sketchfab.com/hc/en-us/articles/205642585-Facebook#cache