How do you open a shared link in the mobile app?

If you have been given a shared link from sketchfab, how does that person open the link in the mobile app?

Hi there,

It looks like my colleague Dan is already helping you over email, but using the “old” model URL structure should open directly in the mobile app if you have it installed.

For example,

The “new” structure: https://sketchfab.com/3d-models/korg-synthe-bass-retro-synthesizer-6e87b49ef5a8450da24bf05975766691

The “old” structure: https://sketchfab.com/models/6e87b49ef5a8450da24bf05975766691

Clicking that link opens directly in the app on my phone.

We are working to make the new structure work soon.

Here is my URL…it is not opening directly into the app. What needs to be done for it to open directly into the app.? Please stop sending your examples. I’m trying to open mine in the app and it wont go directly to the app. WHY? And what is the fix?

https://sketchfab.com/models/2fb7db88a2b64e7289b019462422c1ba

I’m trying to figure out how to debug this on your device.

Its not just my phone, all my colleagues and clients are having the same issue. So it’s the Sketchfab model URL.

image001.png

We found the issue. Apple changed the way you need to format deep linking settings between iOS 12 and iOS 13. Users who had already installed the app on iOS 12 and then upgraded to iOS 13 were unaffected, which is why we could not reproduce the issue at first. New users installing the app directly on iOS 13 need an update. We’ll get that fixed in the coming weeks.

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I got this problem with this one

(link removed)

That link was malformed. I deleted from your post because (after fixing it) it was pointing to pornographic content. That account will be removed.