Huawei Mate 9 flicker issue

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3d

(Nocturness) #1

Hi,

Just got a new Huawei Mate 9 phone and when viewing Sketchfab models, there is a flickering issue whenever I rotate the model or zoom in/out (continuosly shows the black screen and model, sometimes even stuck to black screen when rotation ends). Anyone observed the same issue or any idea why this problem occurs?
Please find below a screen capture video.

Seems not a browser issue, tried on Chrome and a couple of other browsers, all had the same flickering problem
Checked for different Sketchfab models (with or without animations/annotations, etc..), all models had the same problem

Specs of Huawei Mate 9:
OS: Android OS, v7.0 (Nougat)
Chipset: Hisilicon Kirin 960
CPU: Octa-core (4x2.4 GHz Cortex-A73 & 4x1.8 GHz Cortex-A53)
GPU: Mali-G71 MP8
RAM: 4GB


#2

Hi,

Could you post a screenshot of this report from the device?

http://webglreport.com/


(Nocturness) #3




(Stephomi) #4

Thanks for the report.

Just to be sure, did you try with a model without any postprocess and/or in shadeless mode (or matcap)?
Do you have the issue on https://sketchfab.com/models/a8b795ec1b704251950251fd8658427f?supersample=0 or https://sketchfab.com/models/a8b795ec1b704251950251fd8658427f?cardboard=1?


(Nocturness) #5

Here are some observations:

The models that you sent:
https://sketchfab.com/models/a8b795ec1b704251950251fd8658427f?supersample=0 : same issue (but not as significant as some other models, flickering issue just one or two frames in 10 seconds of rotating the model)
https://sketchfab.com/models/a8b795ec1b704251950251fd8658427f?cardboard=1 : flickering problem occurs for this case

Same flickering problem occurs in all rendering modes: Lit, Shadeless and Matcap

Checked with one of the models with the flickering problem and disabled all post-processing filters, no changes, still problematic.

Browsers I tried for which this problem occurs (Operating System: Android 7.0.0; MHA-L29 Build/HUAWEIMHA-L29):
Chrome version: 56.0.2924.87
Opera Browser: Version 42.5.2246.114172
Yandex Browser Version 17.1 Build 2.339

Just installed and tested for Chrome Canary (59.0.3030.0), Chrome Dev (58.0.3026.5) and Dolphin Browser (V11.5.16): Works fine, no flickering problems.

Please also find below Console logs from Android Chrome (56.0.2924.87) for the model: https://skfb.ly/6nILY (with flickering problem)

http://dosya.co/nj0ytnoy8ols/console-log.txt.html


#6

Not sure it's useful, but there is a collection of debug models here with different settings: https://help.sketchfab.com/hc/en-us/articles/204149909-Debug-Resources