I am not able to view the video in 3D


(Linda Jean Limes Ellis) #1

I don’t know if I am in the right place or not, so please excuse if I am not. I signed on to view more than to create. Someone shared a 3D video and I am not able to view it. My browsers (Chrome and Pale Moon) both show they support it. I do use a Windows 7 computer and my Dell desktop monitor is almost 10 years old.

I am not a computer geek so I don’t like to get myself into something I can’t get out of. I am suspecting updating drivers? But, I worry I might cause other problems I don’t know. So, if anyone has any thoughts, please share. Thank you.


#2

Hello,

I’m sorry you’re having trouble. Can you please share a screenshot of what you see?

Thanks!


(Linda Jean Limes Ellis) #3

Here is a link to where this 3D picture or video is located on Facebook.:
“Here is an interactive model of the larger stones within the Union Grove Cemetery. I had to reduce the resolution of the model a fair amount to make it easy to view. I will post a model of a single monument to show how detailed a model of a monument can be.”

This might be a 3D picture and not a video. It seems to be hit and miss for me to view these. Thank you.


#4

Thanks.

Can you please post a screenshot of this report? http://webglreport.com/


(Linda Jean Limes Ellis) #5

I saw this earlier and thought that there wasn’t a problem as such from what I could tell. But maybe you can see something I wouldn’t be aware of that is a problem. Thank you for your time in helping me. I have a lower portion of this but a message popped up telling me that as a new user I could only submit one photo.


(Linda Jean Limes Ellis) #6

Here is the lower portion. These screen shots were actually done in Pale Moon. But I have the same issues in Chrome and Pale Moon. I don’t use Firefox too often. Too many crashes used to come with it.


#7

Thanks. The viewer is not supported on Google SwiftShader. It does not have good enough performance for proper rendering. Sorry about that!


(Linda Jean Limes Ellis) #8

I’m sorry are you talking about the 3D video or photo? I do not know what a Google Swiftshader is I’m afraid. Thank you.


#9

Google Swiftshader is the WebGL renderer that your computer / browser is using. You can see it in the WebGL Report screenshot you sent.

The Sketchfab viewer is neither a 3D video or a photo. It’s a full 3D rendering.


(Linda Jean Limes Ellis) #10

Okay thank you. So there is probably nothing I can do or change on my end?


#11

I’m afraid it’s a limitation of the browser / computer. Did you try Firefox?


(Linda Jean Limes Ellis) #12

Hi James. It is so kind of you to write. No, as of yet, I have not tried Firefox. I’m staying away from PaleMoon because whenever I use it, my computer won’t shut down.