I used the Data API to re-upload a model, and the scale was not adjusted

Support Bugs
#1

My steps:

  • Uploaded a very large scale model using the Data API
  • Patched the model with a re-upload, containing a much smaller model

Outcome: The new model is imperceivable. The canvas looks blank and locating the model is very difficult.

I’m new to Sketchfab, so I’m not sure if this issue only impacts re-uploads done via the Data API or all re-uploads. It is a significant concern for my use case though, which is entirely automated.

#2

An easy trick if your model isn’t centered or you’re unable to find it in the viewer is to double-click on the background. This will center the bounding box in the viewer. After that, just click ‘Save View’ in the top left corner and you should be all set. :slight_smile:

#3

Thank you. Unfortunately, my interaction with Sketchfab in my use case is automated and limited entirely to the Data API and Viewer API. So in my case, I can’t make use of fixes that require accessing the Sketchfab website and manually modifying views.