Issues Sharing Link


(Xtremexhibits) #1

I am sharing a model with my clients and it only working for some of them.

Is there a page that I can share that talks about web browser requirements?


(Xtremexhibits) #2

There seems to be no rhyme or reason to this issue. We’ve been testing it on multiple computers and mobile devices, all with the cookies turned on. Some work , some do not.


#3

Can you elaborate about “doesn’t work” when they try to load a model?

What operating systems and browsers are they using?


(Xtremexhibits) #4

Can I send the link and password to you in a private message, I don’t want this model public?


(Xtremexhibits) #5

We’ve tried it on several iPhones with Safari, some work, some don’t. I can’t confirm which os and browser our client is using (it is not working for them). I know it isn’t working on Windows 7 Pro and internet explorer. It is working on Windows 7 Pro with Chrome. It is working on Windows 10 Pro with Chrome. The first model that I shared had no problems. This is our second model to share with clients and it’s not going well.


(Xtremexhibits) #6

Another user on Windows 10 with Chrome is having problems. A warning that “The model can not be displayed because your browser is blocking cookies.” This warning is coming up even tough we checked to cookies settings on Chrome.


#8

Looks like Dan is helping you out in a private support ticket. I’ll close this thread for now so we can continue the conversation there.