Model's won't add to collection, always loading

Support
#1

Hello everyone, I’m running into an issue where when I add a model to a collection it’s always loading and won’t actually add to the collection. Sometimes it works if I just keep trying after closing the add to collection pop up. Most of the time I have to wait multiple hours to come back and it will still happen after a couple of adds. Even restarting my computer/browser doesn’t help. I also wait for the model to fully load before trying to add them to the collection. Does anyone have any insight on how to fix this?

Thanks, I really appreciate your time!

#2

Hi @chinchillaturtle and welcome to the forum!

Please can you share some more information about your experience?

  • What browser and OS are you using?
  • what model and collection are you referring to?
  • Have you tried clearing your browser cache and attempting to add the model to the collection again?

Thanks!

#3

Hello! Goggle chrome and Windows 10
its all models to and collections that I’ve made
I’ve found that waiting 7-8 seconds after clicking add to before adding to one of my collections works and I have to close the add to pop up and go through the process again if I want to add to multiple collections without it getting stuck like that.

#4

I might try the browser cache thing in the future to see if that allows me to add quicker, thanks!

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