My account was deleted

For some reason my account was deleted. I didn’t do it. I had to create a new one. What the hell is going on?

We’re looking in to this, we’ll get back to you asap.

Sorry for the delay. I just restored the account, but there is nothing in our logs about why it was deleted.

Thank you. But I’m more interested in why this happened.

We suffered a huge spam account attack lately. 10,000s of accounts posting spam links and comments. Because there were so many, we had to be quite ruthless in removing accounts based on some heuristic techniques like loosely matching email address domain, IP address ranges, site behavior, etc. It seems in this case there was a false positive. I’m very sorry about that.

The same thing happened to my account today: https://sketchfab.com/Ali-RS
What is going on here? :slightly_frowning_face:

It doesn’t seem related to a spam clean up, but I’ve restored your account.

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Thanks :slight_smile: