Password Protection and the Mobile App


(Foodconcepts) #1

Hi Friends and Sketchfab,

I’m a Pro user. I want to be able to present my models in AR with the Sketchfab mobile app, but they won’t load into the app if they’re password protected. I found they work fine if I remove the protection. Is there a way to do this but keep the protection? We have a competitor who has stolen one of our designs, so I’m weary of leaving a model public.

Thanks for all the great stuff you do!

Regards,
Douglas


#3

Hi Douglas,

Sorry about that. It’s a known issue, and we’re working on a fix.

Until then, private (without a password) should work in the app.

James