Pro EDU account went basic. Private models showing

private
student
account

(Benjamann) #1

Hi. I signed up through my school .edu account and created some private models. A few weeks later I realize I am being asked to "Go Pro" and my once private models are no longer private. Does anyone know why this happened? There is no contact info for Sketchfab admin.

Thanks,
Ben


(Bart) #2

Hi Ben,

sorry to hear that! I'm not sure why it would expire really, and also not why private models would become visible - they are supposed to remain private, even if a PRO membership expires. We'll look in to those issues.

I've restored your PRO account so you can set the relevant models to private again.


(Benjammann) #3

Hi Bart,

Thanks for the quick response and resolution of this issue. My PRO membership seems to be restored and I have set the models back to private.

Thanks again,
Ben