Problem viewing on iPhone

(Arc 3 D) #1

I am having the same problem with two different models (links below); they look fine on my MacBook and my PC, but on the iPhone8 (iOS 11.4.1) they look like the texture is missing. Three important notes:

  1. fairly large models (100k and 179k tris)
  2. both models have multiple materials
  3. both are in draft status.
    Can you explain this? If you or I cannot fix this, should you add a banner on viewers where this occurs?


I think I also answered via email. We don’t generate multi-resolution textures used for mobile devices until after a model is published.