Problem with Firefox on Smartphones

mobile
viewer
android
3d

(Gilles38) #1

Hello, I am having a problem to simply visualize models on my Smartphone (Android 6.0) with Firefox. Looks like there is no lights. Everything works fine with Google Chrome using the same phone and all navigators are also working OK on my computer


Problems with Samsung S7
Embedded model not in 3D (Android)
No image display in Samsung S7. All black in all models
No image display in Samsung S7. All black in all models
#2

Hmm. Could you post a screenshot of http://webglreport.com/ from the Android Firefox browser?


(Gilles38) #3

Hi Jamesn,
here it is (WebGL1 in 2 screenshots as my phone screen was too small to see it all at ounce).
Hope this helps


(Gilles38) #4

Hi James, still have the same problem. Did the reports above help ?
It happens on both static models and animations. Animations are working fine unlike @skyeshark (https://forum.sketchfab.com/t/animation-not-displaying-on-mobile-samsung-galaxy-s7/12542).
Am I the only one ?
Thank you


#5

Hi,

We haven't been able to debug this very successfully. Firefox + Android represents just 0.1% of traffic to the site, so I'm afraid we don't have much to work with here :confused:


(Gilles38) #6

Ok.
So what browser would you recommend with Android ?
It doesn't work either with the native Samsung browser. The problem is different here: the model seems to load ok until the end of the blue loading bar but then the model never get displayed.
Thanks


#7

Chrome?