Problem with password reset


(Omarestrella) #1

Hi!

I'm trying to reset the password for another account that I have with you, but I do not get any mail with instructions. Can you help me?


#2

Hi!

What's the username for the account?


(Omarestrella) #3

Userjname: juegostriannon


#4

I've manually sent you another password reset. Did you receive it?

If not, please email me: support@sketchfab.com

I want to make sure the email we have for your account is correct, but not on the public thread.


(Omarestrella) #5

I received the new password but i can't login.


#6

Can you please clear your browser cache/cookies and try again?


(Omarestrella) #7

I deleted the information and I can not access.


#8

What browser are you using? Can you try a different browser?


(Omarestrella) #9

Firefox, Chrome, even Internet Explorer. I can't login.


#10

Are you sure you're using the correct email to login?

The email address you contacted me with is not the same as the email address on the juegostriannon account.


(Omarestrella) #11

Everything is working fine now. Please close the thread.

Thank you guys. I love your services!.


#12

#13