Trying to buy Pro

billing
account

(Legiontd) #1

Hi there, I am trying to upgrade to Sketchfab Pro, but I keep getting this error on PayPal: "Sorry — your last action could not be completed."

I try on Chrome and IE and get the same error over and over.

Any advice?

Thanks,
Jules


#2

Hi Jules,

We're not aware of any issues on our end, it sounds like an issue on PayPal's end. Have you tried logging out of PayPal and back in again?

James


(Legiontd) #3

I tried this but still am having the issues. I'll try clearing cookies and things and try again tomorrow. Thanks!


#4

I'm having a lot of issues with PayPal today. I'm not sure what's going on but it definitely seems to be a problem on their end. Transaction search, for example, is completely broken.


(Legiontd) #5

Looks like it was an issue with PayPal. It wouldn't let us buy it from our business PayPal account, so I had to do it from my personal one.


(My Photo To3 D) #6

I have the same problem. I can not upgrade to PRO plan. Paypal shows the following message: “Tenemos problemas técnicos en este momento. Inténtelo de nuevo más tarde.”.
Can you solve this problem?. What can I do?.

Regards.


#7

Sounds like an issue on PayPal’s end. Can you try again tomorrow and let us know if there is still an problem?