Unable to upload point clouds (error 31)

Hi there

I am unable to upload point clouds in .ply or .las format - I get error 31.

I have tried uploading point clouds that I have previously been able to upload (https://skfb.ly/6NLEu) but get the same error…

Thanks for the report! We’re investigating.

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Also I get an error code 13 when trying to upload an animation…

@james is there an update on this issue? Regards

It should work now, can you try again ?

Thanks @paul_sketch, its now working for single files but not for .zip animations, still getting the error code 13.

Hmm. Looks like a new issue with Timeframe animations. @waleguene maybe one for you?


Hi @kungphil,

Timeframe processing is not able to find the model files due to a typo in file names.
Timeframe file references xmas_tree_pc_0.ply whereas the filename isxmas_tree_pc0.ply

Just fix this and it will work :slight_smile:


Ahhh thanks @waleguene! always check typos :rofl:

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oops, sorry I didn’t catch that, thanks!