Sketchfab Forum

Upgraded account to pro, all existing models went dark


(Flumba) #1

Hey! I just did the refer 5 friends, get a pro account thing, and I think right after the upgrade happened all my models went dark: when me or others load the page, there's just a black screen. I seem to be able to upload new models just fine, but reuploading models to old ones doesn't seem to fix the issue. Has this happened to anyone else? These are the models affected: https://sketchfab.com/models/2c253fb457d54d908c161aa503547b1d and https://sketchfab.com/models/a1d8534c16814f3a95886a9f20753d8a

Any help would be great, thanks!


#2

Hey! Really sorry about that. We're working on it!


(Flumba) #3

Hey, good to hear! Thanks for the quick response :smile:


#4

And we're back!