I am trying to download a model and it gives me this error message:
You don’t have permissions to download this model.
The model has a download button and is not priced, so I don’t understand what is the permission I need to be able to download.
Thanks in advance!
Hi there. You may receive that message if your email address has not been confirmed. Could you please check if that’s the case?
It has a green check mark by the side of my email address, I assume it’s confirmed? I looked all over my profile and nothing says that I need to confirm my email.
Can you share a link to the model you are trying to download please? Thanks!
Sure thing!
Hm - I just downloaded all model archives with no problem.
Do you have the same issue with other models on Sketchfab?
After a couple of days I Was able to download it… Not sure what happened, but it worked in the end…
Hi- can you share more info about your experience?
What browser are you using? What operating system?
Can you share a screenshot of the error message you are receiving?
I’m having the same issue.
I get the permission error on my Google Chrome browser.
But when I log into Microsoft Edge the download works.
Weird.
Can you share a link to the model in question? Thanks.
Hello,
I am having the same issue with this model.
I am on Mac OS Monterey 12.5.1 and tried downloading with both Chrome (Version 112.0.5615.137) and Safari (Version 15.6.1).
In settings underneath my email address there is a green text “primary” and no mention I need to activate it so I assume it has already been activated.
Screenshot of the error message below:
EDIT: OK, I have managed to download this model (and others too), when I logged in with my Epic Games account…
